United Nations Directories  for Electronic Data Interchange for
Administration, Commerce and Transport



UN/EDIFACT






                                           Message Type : PROSRV
                                           Version      : D
                                           Release      : 01C
                                           Contr. Agency: UN

                                           Revision     : 1
                                           Date         : 2001-11-07






SOURCE: D2 Purchasing (SWG)



                               CONTENTS

                        Product service message

0.     INTRODUCTION

1.     SCOPE

       1.1   Functional definition

       1.2   Field of application

       1.3   Principles

2.     REFERENCES

3.     TERMS AND DEFINITIONS

       3.1   Standard terms and definitions

4.     MESSAGE DEFINITION

       4.1   Segment clarification
             4.1.1 Header section
             4.1.2 Detail section
             4.1.3 Summary section

       4.2   Segment index (alphabetical sequence by tag)

       4.3   Message structure
             4.3.1 Segment table










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For general information on UN standard message types see UN Trade Data
Interchange Directory, UNTDID, Part 4, Section 2.3, UN/ECE UNSM
General Introduction
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0.     INTRODUCTION

       This specification provides the definition of the Product
       service message (PROSRV) to be used in Electronic Data
       Interchange (EDI) between trading partners involved in
       administration, commerce and transport.

1.     SCOPE

1.1    Functional definition

       A message providing the information and details to enable
       servicing and repair centres to report to manufacturers on
       repairs and other services carried out on products and
       appliances. The message provides details for claims under
       guaranty or contract to be reimbursed.
       
       The information transmitted gives details of the claimant,
       manufacturer and seller. It may give details of the purchaser
       of the product. It can identify the product and specify the
       date it was purchased and delivered, can specify the problem
       and describe the labour, parts used and costs incurred in the
       repair of the product. The message may also be used by the
       manufacturer or his agent to respond to the claimant.

1.2    Field of application

       The Product service message may be used for both national and
       international applications. It is based on universal practice
       related to administration, commerce and transport, and is not
       dependent on the type of business or industry.

1.3    Principles

       The PROSRV message can be used to report on multiple claims, or
       may be used in respect of a single claim.
       
       The message will contain information relevant to whether the
       claim is covered by warranty or not.
       
       The repair or service centre will indicate the details of any
       repairs undertaken.
       
       The details of the repairs may include symptoms and defect
       identification codes, parts replaced or repaired, charges for
       labour, material, transport and other charges incurred during
       the repair or service of the product.
       
       Each claim will refer to one product. There may be multiple
       faults with the product and multiple parts used in the repair
       of the product.
       
       The details of the ultimate customer, the seller and the time
       and place of purchase may be given per product being repaired.

2.     REFERENCES

       See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
       Introduction, Section 1.

3.     TERMS AND DEFINITIONS

3.1    Standard terms and definitions

       See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
       Introduction, Section 2.

4.     MESSAGE DEFINITION

4.1    Segment clarification

       This section should be read in conjunction with the segment
       table which indicates mandatory, conditional and repeating
       requirements.
       
       The following guidelines apply to the whole message and are
       intended to facilitate the understanding and implementation of
       the message:
       
       All specified dates/times should be in the format
       'ccyymmdd'/'hhmm' unless all parties involved in the
       transaction agree that there is a functional requirement for an
       alternative format. Periods should be specified as whole
       numbers representing the required period as indicated in the
       format qualifier (weeks, months, etc.)
       
       Where a choice of code or text is given, the code element
       should be used wherever possible.
       
       Conditional data that is not required in the message should not
       be included.
       
       Care must be taken that the segment qualifier in dependent
       segments does not conflict with the segment qualifier of the
       trigger segment of a group.
       
       Free text information within the message should be avoided as
       this inhibits automatic processing.

4.1.1  Header section


       Information to be provided in the Header section:

0010   UNH, Message header
       A service segment starting and uniquely identifying a message.
       The message type code for the Product service message is
       PROSRV.

       Note: Product service messages conforming to this document must
       contain the following data in segment UNH, composite S009:

       Data element  0065 PROSRV
                     0052 D
                     0054 01C
                     0051 UN

0020   BGM, Beginning of message
       A segment by which the sender must uniquely identify the
       message by means of its type, number and, when necessary, its
       function.

0030   DTM, Date/time/period
       A segment specifying general dates and, when relevant, times
       related to the whole message. The segment must be included at
       least once to identify the message date.

0040   CUX, Currencies
       A segment identifying the currencies required e.g. the currency
       of the reimbursement amount. A rate of exchange may be given to
       convert a reference currency into a target currency.


0050   Segment group 1:  RFF-DTM
       A group of segments giving references and where necessary,
       their dates, relating to the whole message e.g. contract
       number, import and/or export license number, reservation
       number.

0060      RFF, Reference
          A segment identifying the reference by its number and where
          appropriate a line number within a document.

0070      DTM, Date/time/period
          A segment specifying the date and/or time related to the
          reference.


0080   Segment group 2:  NAD-FII-SG3-SG4
       A group of segments identifying the parties and any associated
       information.

0090      NAD, Name and address
          A segment identifying names and addresses of the parties, in
          coded or clear form, and their functions relevant to the
          message. Identification of the manufacturer and repair
          centre is mandatory for the message. It is recommended that
          where possible only the coded form of the party
          identification should be specified e.g. the manufacturer and
          repair centre are known to each other, thus only the coded
          identification is required.

0100      FII, Financial institution information
          A segment identifying the financial institution (e.g. bank)
          and relevant account numbers for reimbursement purposes.


0110      Segment group 3:  RFF-DTM
          A group of segments giving references only relevant to the
          specified party rather than the Product Service.

0120         RFF, Reference
             A segment identifying the reference by its number and
             where appropriate a line number within a document.

0130         DTM, Date/time/period
             A segment specifying the date and/or time related to the
             reference.


0140      Segment group 4:  CTA-COM
          A group of segments giving contact details of the specific
          person or department within the party identified.

0150         CTA, Contact information
             A segment to identify a person or department, and their
             function, to whom communications should be directed.

0160         COM, Communication contact
             A segment to identify a communications type and number
             for the contact specified.

4.1.2  Detail section

       Information to be provided in the Detail section:


0170   Segment group 5:  DOC-DTM-STS-MOA-FTX-SG6
       A group of segments providing details of the individual service
       claim or report.

0180      DOC, Document/message details
          A segment to identify a claim document for reimbursement or
          report of service, issued by a service or repair centre.

0190      DTM, Date/time/period
          A segment specifying date, time and/or period details
          relating to the claim.

0200      STS, Status
          A segment identifying the status of the claim in a response,
          and the reason for that status.

0210      MOA, Monetary amount
          A segment specifying amounts relating to the claim.

0220      FTX, Free text
          A segment with free text information relating to the claim,
          in coded or clear form, used when additional information is
          needed but cannot be accommodated within other segments. In
          computer to computer exchanges such text will normally
          require the receiver to process this segment manually.


0230      Segment group 6:  LIN-PIA-IMD-QTY-DTM-ALI-GIR-SG7-SG8-SG11-
                            SG12-SG14
          A group of segments providing identification and a
          description of the line items within the group. This segment
          group may be repeated to give sub-line details.

0240         LIN, Line item
             A segment identifying the line item by the line number
             and additionally identifying the product being serviced
             or repaired.

0250         PIA, Additional product id
             A segment providing either additional identification to
             the product specified in the line item segment (e.g.
             model number) or any substitute product identification.

0260         IMD, Item description
             A segment to further describe the product being serviced
             or repaired. This segment should be used for products
             that cannot be fully identified by a product code or
             article number.

0270         QTY, Quantity
             A segment identifying the product quantities e.g. the
             quantity of products repaired, serviced or replaced under
             a product recall.

0280         DTM, Date/time/period
             A segment specifying date, time and/or period details
             relating to the line item only, e.g. date of failure of
             product.

0290         ALI, Additional information
             A segment indicating special conditions related to the
             total claim e.g. Home Repair or Repair Centre Repair

0300         GIR, Related identification numbers
             A segment providing sets of related identification
             numbers for a line item e.g. attached equipment, engine
             numbers, chassis number and transmission number for a
             vehicle.


0310         Segment group 7:  RFF-DTM
             A group of segments giving references and where
             necessary, their dates, relating to the line item.

0320            RFF, Reference
                A segment identifying the reference by its number and
                where appropriate a line number within a document.

0330            DTM, Date/time/period
                A segment specifying the date/time related to the
                reference.


0340         Segment group 8:  NAD-SG9-SG10
             A group of segments identifying the parties with
             associated information relevant to the line item only.

0350            NAD, Name and address
                A segment identifying names and addresses of the
                parties, in coded or clear form, and their functions
                relevant to the line item. It is recommended that
                where possible only the coded form of the party
                identification should be specified e.g. the seller,
                the retailer and repairer of the product may be known
                to each other, thus only the coded identification is
                required, but the Owner's address details may have to
                be clearly specified, preferably in structured format.


0360            Segment group 9:  RFF-DTM
                A group of segments for giving references only
                relevant to the specified party rather than the whole
                line item.

0370               RFF, Reference
                   A segment identifying the reference by its number
                   and where appropriate a line number within a
                   document.

0380               DTM, Date/time/period
                   A segment specifying the date and/or time related
                   to the reference.


0390            Segment group 10: CTA-COM
                A group of segments giving contact details of the
                specific person or department within the party
                identified.

0400               CTA, Contact information
                   A segment to identify a person or department, and
                   their function, to whom communications should be
                   directed.

0410               COM, Communication contact
                   A segment to identify a communications type and
                   number for the contact specified.


0420         Segment group 11: CCI-CAV-FTX
             A group of segments providing product characteristic
             details.

0430            CCI, Characteristic/class id
                A segment to identify characteristics related to the
                problem, service or repair of the product e.g.
                defects, repair characteristics.

0440            CAV, Characteristic value
                A segment to specify common product characteristic by
                value in either coded form or in free format.

0450            FTX, Free text
                A segment with free text information, in coded or
                clear form, used when additional characteristic
                information is needed but cannot be accommodated
                within other segments. In computer to computer
                exchanges such text will normally require the receiver
                to process this segment manually.


0460         Segment group 12: ALC-QTY-MOA-RTE-SG13
             A group of segments specifying allowances and charges for
             the Product Service identified in the line item.

0470            ALC, Allowance or charge
                A segment identifying the charge or allowance and,
                where necessary, its calculation sequence.

0480            QTY, Quantity
                A segment identifying the pertinent quantities to the
                allowances and charges, e.g. the quantity of labour
                hours

0490            MOA, Monetary amount
                A segment identifying the monetary amount for the
                allowance or charge.

0500            RTE, Rate details
                A segment specifying the rate per unit and the basis
                for calculation.


0510            Segment group 13: TAX-MOA
                A group of segments specifying tax related information
                for the allowance or charge.

0520               TAX, Duty/tax/fee details
                   A segment specifying the tax type, category and
                   rate, or exemption, related to the allowance or
                   charge.

0530               MOA, Monetary amount
                   A segment specifying the tax amount for the
                   allowance or charge.


0540         Segment group 14: HYN-PIA-IMD-QTY-ALI-PRI-SG15-SG16-SG18
             A group of segments identifying hierarchical connections
             from the item given in the line item segment to lower
             levelled items. This segment group will provide details
             of the replaced or repaired parts.

0550            HYN, Hierarchy information
                This segment identifies hierarchical connections from
                the product identified in the line item to lower level
                items. This segment which starts the group will be
                repeated for each part which was repaired or replaced.

0560            PIA, Additional product id
                A segment providing additional identification of the
                part which was repaired or replaced.

0570            IMD, Item description
                A segment to further describe the part being repaired
                or replaced. This segment should be used for parts
                that cannot be fully identified by a part code or
                article number.

0580            QTY, Quantity
                A segment identifying the quantity of parts repaired
                or replaced for the product.

0590            ALI, Additional information
                A segment indicating special conditions related to the
                part identified at this level.

0600            PRI, Price details
                A segment to specify the price of the replaced part


0610            Segment group 15: RFF-DTM
                A group of segments giving references and where
                necessary, their dates, relating to the replaced or
                repaired part.

0620               RFF, Reference
                   A segment identifying the reference by its number
                   and where appropriate a line number within a
                   document.

0630               DTM, Date/time/period
                   A segment specifying the date/time related to the
                   reference.


0640            Segment group 16: ALC-QTY-MOA-RTE-SG17
                A group of segments specifying allowances and charges
                for the Product Service identified in the line item.

0650               ALC, Allowance or charge
                   A segment identifying the charge or allowance and,
                   where necessary, its calculation sequence.

0660               QTY, Quantity
                   A segment identifying the pertinent quantities to
                   the allowances and charges, e.g. the quantity of
                   labour hours

0670               MOA, Monetary amount
                   A segment identifying the monetary amount for the
                   allowance or charge.

0680               RTE, Rate details
                   A segment specifying the rate per unit and the
                   basis for calculation.


0690               Segment group 17: TAX-MOA
                   A group of segments specifying tax related
                   information for the allowance or charge.

0700                  TAX, Duty/tax/fee details
                      A segment specifying the tax type, category and
                      rate, or exemption, related to the allowance or
                      charge.

0710                  MOA, Monetary amount
                      A segment specifying the tax amount for the
                      allowance or charge.


0720            Segment group 18: CCI-CAV-FTX
                A group of segments providing product characteristic
                details.

0730               CCI, Characteristic/class id
                   A segment to identify characteristics of the
                   problems and service or repair of the part e.g.
                   defects, repair characteristics

0740               CAV, Characteristic value
                   A segment to specify common part characteristics by
                   value in either coded form or in free format.

0750               FTX, Free text
                   A segment with free text information, in coded or
                   clear form, used when additional characteristic
                   information is needed but cannot be accommodated
                   within other segments. In computer to computer
                   exchanges such text will normally require the
                   receiver to process this segment manually.

4.1.3  Summary section

       Information to be provided in the Summary section:

0760   UNS, Section control
       A service segment placed at the start of the summary section to
       avoid segment collision.

0770   CNT, Control total
       A segment by which control totals may be provided by the sender
       for checking by the receiver.

0780   MOA, Monetary amount
       A segment giving the total amounts for the message such as
       total claim/reimbursement amount, total amount of tax


0790   Segment group 19: TAX-MOA
       A group of segments specifying tax totals for the message.

0800      TAX, Duty/tax/fee details
          A segment specifying the tax type and rate to be summarised.

0810      MOA, Monetary amount
          A segment specifying the summary amount for the tax
          specified.

0820   UNT, Message trailer
       A service segment ending a message, giving the total number of
       segments in the message (including the UNH & UNT) and the
       control reference number of the message.

4.2    Segment index (alphabetical sequence by tag)

          ALC Allowance or charge
          ALI Additional information
          BGM Beginning of message
          CAV Characteristic value
          CCI Characteristic/class id
          CNT Control total
          COM Communication contact
          CTA Contact information
          CUX Currencies
          DOC Document/message details
          DTM Date/time/period
          FII Financial institution information
          FTX Free text
          GIR Related identification numbers
          HYN Hierarchy information
          IMD Item description
          LIN Line item
          MOA Monetary amount
          NAD Name and address
          PIA Additional product id
          PRI Price details
          QTY Quantity
          RFF Reference
          RTE Rate details
          STS Status
          TAX Duty/tax/fee details
          UNH Message header
          UNS Section control
          UNT Message trailer

4.3 Message structure 4.3.1 Segment table Pos Tag Name S R HEADER SECTION 0010 UNH Message header M 1 0020 BGM Beginning of message M 1 0030 DTM Date/time/period M 99 0040 CUX Currencies C 9 0050 ----- Segment group 1 ------------------ C 9999--------+ 0060 RFF Reference M 1 | 0070 DTM Date/time/period C 99----------+ 0080 ----- Segment group 2 ------------------ C 999---------+ 0090 NAD Name and address M 1 | 0100 FII Financial institution information C 99 | | 0110 ----- Segment group 3 ------------------ C 99---------+| 0120 RFF Reference M 1 || 0130 DTM Date/time/period C 9----------+| | 0140 ----- Segment group 4 ------------------ C 99---------+| 0150 CTA Contact information M 1 || 0160 COM Communication contact C 9----------++ DETAIL SECTION 0170 ----- Segment group 5 ------------------ C 99999-------+ 0180 DOC Document/message details M 1 | 0190 DTM Date/time/period C 9 | 0200 STS Status C 9 | 0210 MOA Monetary amount C 9 | 0220 FTX Free text C 9 | | 0230 ----- Segment group 6 ------------------ C 99999------+| 0240 LIN Line item M 1 || 0250 PIA Additional product id C 99 || 0260 IMD Item description C 99 || 0270 QTY Quantity C 99 || 0280 DTM Date/time/period C 99 || 0290 ALI Additional information C 9 || 0300 GIR Related identification numbers C 99 || || 0310 ----- Segment group 7 ------------------ C 999-------+|| 0320 RFF Reference M 1 ||| 0330 DTM Date/time/period C 9---------+|| || 0340 ----- Segment group 8 ------------------ C 999-------+|| 0350 NAD Name and address M 1 ||| ||| 0360 ----- Segment group 9 ------------------ C 99-------+||| 0370 RFF Reference M 1 |||| 0380 DTM Date/time/period C 9--------+||| ||| 0390 ----- Segment group 10 ------------------ C 9--------+||| 0400 CTA Contact information M 1 |||| 0410 COM Communication contact C 9--------++|| || 0420 ----- Segment group 11 ------------------ C 9999------+|| 0430 CCI Characteristic/class id M 1 ||| 0440 CAV Characteristic value C 99 ||| 0450 FTX Free text C 99--------+|| || 0460 ----- Segment group 12 ------------------ C 999-------+|| 0470 ALC Allowance or charge M 1 ||| 0480 QTY Quantity C 9 ||| 0490 MOA Monetary amount C 9 ||| 0500 RTE Rate details C 9 ||| ||| 0510 ----- Segment group 13 ------------------ C 9--------+||| 0520 TAX Duty/tax/fee details M 1 |||| 0530 MOA Monetary amount C 9--------++|| || 0540 ----- Segment group 14 ------------------ C 999-------+|| 0550 HYN Hierarchy information M 1 ||| 0560 PIA Additional product id C 9 ||| 0570 IMD Item description C 9 ||| 0580 QTY Quantity C 9 ||| 0590 ALI Additional information C 9 ||| 0600 PRI Price details C 9 ||| ||| 0610 ----- Segment group 15 ------------------ C 99-------+||| 0620 RFF Reference M 1 |||| 0630 DTM Date/time/period C 9--------+||| ||| 0640 ----- Segment group 16 ------------------ C 999------+||| 0650 ALC Allowance or charge M 1 |||| 0660 QTY Quantity C 9 |||| 0670 MOA Monetary amount C 9 |||| 0680 RTE Rate details C 9 |||| |||| 0690 ----- Segment group 17 ------------------ C 9-------+|||| 0700 TAX Duty/tax/fee details M 1 ||||| 0710 MOA Monetary amount C 9-------++||| ||| 0720 ----- Segment group 18 ------------------ C 9999-----+||| 0730 CCI Characteristic/class id M 1 |||| 0740 CAV Characteristic value C 99 |||| 0750 FTX Free text C 99-------++++ SUMMARY SECTION 0760 UNS Section control M 1 0770 CNT Control total C 99 0780 MOA Monetary amount C 99 0790 ----- Segment group 19 ------------------ C 99----------+ 0800 TAX Duty/tax/fee details M 1 | 0810 MOA Monetary amount C 9-----------+ 0820 UNT Message trailer M 1

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