United Nations Directories for Electronic Data Interchange for
Administration, Commerce and Transport
UN/EDIFACT
United Nations Directories for Electronic Data Interchange for |
Message Type : PROSRV
Version : D
Release : 01C
Contr. Agency: UN
Revision : 1
Date : 2001-11-07
SOURCE: D2 Purchasing (SWG)
CONTENTS
Product service message
0. INTRODUCTION
1. SCOPE
1.1 Functional definition
1.2 Field of application
1.3 Principles
2. REFERENCES
3. TERMS AND DEFINITIONS
3.1 Standard terms and definitions
4. MESSAGE DEFINITION
4.1 Segment clarification
4.1.1 Header section
4.1.2 Detail section
4.1.3 Summary section
4.2 Segment index (alphabetical sequence by tag)
4.3 Message structure
4.3.1 Segment table
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For general information on UN standard message types see UN Trade Data
Interchange Directory, UNTDID, Part 4, Section 2.3, UN/ECE UNSM
General Introduction
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0. INTRODUCTION
This specification provides the definition of the Product
service message (PROSRV) to be used in Electronic Data
Interchange (EDI) between trading partners involved in
administration, commerce and transport.
1. SCOPE
1.1 Functional definition
A message providing the information and details to enable
servicing and repair centres to report to manufacturers on
repairs and other services carried out on products and
appliances. The message provides details for claims under
guaranty or contract to be reimbursed.
The information transmitted gives details of the claimant,
manufacturer and seller. It may give details of the purchaser
of the product. It can identify the product and specify the
date it was purchased and delivered, can specify the problem
and describe the labour, parts used and costs incurred in the
repair of the product. The message may also be used by the
manufacturer or his agent to respond to the claimant.
1.2 Field of application
The Product service message may be used for both national and
international applications. It is based on universal practice
related to administration, commerce and transport, and is not
dependent on the type of business or industry.
1.3 Principles
The PROSRV message can be used to report on multiple claims, or
may be used in respect of a single claim.
The message will contain information relevant to whether the
claim is covered by warranty or not.
The repair or service centre will indicate the details of any
repairs undertaken.
The details of the repairs may include symptoms and defect
identification codes, parts replaced or repaired, charges for
labour, material, transport and other charges incurred during
the repair or service of the product.
Each claim will refer to one product. There may be multiple
faults with the product and multiple parts used in the repair
of the product.
The details of the ultimate customer, the seller and the time
and place of purchase may be given per product being repaired.
2. REFERENCES
See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
Introduction, Section 1.
3. TERMS AND DEFINITIONS
3.1 Standard terms and definitions
See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
Introduction, Section 2.
4. MESSAGE DEFINITION
4.1 Segment clarification
This section should be read in conjunction with the segment
table which indicates mandatory, conditional and repeating
requirements.
The following guidelines apply to the whole message and are
intended to facilitate the understanding and implementation of
the message:
All specified dates/times should be in the format
'ccyymmdd'/'hhmm' unless all parties involved in the
transaction agree that there is a functional requirement for an
alternative format. Periods should be specified as whole
numbers representing the required period as indicated in the
format qualifier (weeks, months, etc.)
Where a choice of code or text is given, the code element
should be used wherever possible.
Conditional data that is not required in the message should not
be included.
Care must be taken that the segment qualifier in dependent
segments does not conflict with the segment qualifier of the
trigger segment of a group.
Free text information within the message should be avoided as
this inhibits automatic processing.
4.1.1 Header section
Information to be provided in the Header section:
0010 UNH, Message header
A service segment starting and uniquely identifying a message.
The message type code for the Product service message is
PROSRV.
Note: Product service messages conforming to this document must
contain the following data in segment UNH, composite S009:
Data element 0065 PROSRV
0052 D
0054 01C
0051 UN
0020 BGM, Beginning of message
A segment by which the sender must uniquely identify the
message by means of its type, number and, when necessary, its
function.
0030 DTM, Date/time/period
A segment specifying general dates and, when relevant, times
related to the whole message. The segment must be included at
least once to identify the message date.
0040 CUX, Currencies
A segment identifying the currencies required e.g. the currency
of the reimbursement amount. A rate of exchange may be given to
convert a reference currency into a target currency.
0050 Segment group 1: RFF-DTM
A group of segments giving references and where necessary,
their dates, relating to the whole message e.g. contract
number, import and/or export license number, reservation
number.
0060 RFF, Reference
A segment identifying the reference by its number and where
appropriate a line number within a document.
0070 DTM, Date/time/period
A segment specifying the date and/or time related to the
reference.
0080 Segment group 2: NAD-FII-SG3-SG4
A group of segments identifying the parties and any associated
information.
0090 NAD, Name and address
A segment identifying names and addresses of the parties, in
coded or clear form, and their functions relevant to the
message. Identification of the manufacturer and repair
centre is mandatory for the message. It is recommended that
where possible only the coded form of the party
identification should be specified e.g. the manufacturer and
repair centre are known to each other, thus only the coded
identification is required.
0100 FII, Financial institution information
A segment identifying the financial institution (e.g. bank)
and relevant account numbers for reimbursement purposes.
0110 Segment group 3: RFF-DTM
A group of segments giving references only relevant to the
specified party rather than the Product Service.
0120 RFF, Reference
A segment identifying the reference by its number and
where appropriate a line number within a document.
0130 DTM, Date/time/period
A segment specifying the date and/or time related to the
reference.
0140 Segment group 4: CTA-COM
A group of segments giving contact details of the specific
person or department within the party identified.
0150 CTA, Contact information
A segment to identify a person or department, and their
function, to whom communications should be directed.
0160 COM, Communication contact
A segment to identify a communications type and number
for the contact specified.
4.1.2 Detail section
Information to be provided in the Detail section:
0170 Segment group 5: DOC-DTM-STS-MOA-FTX-SG6
A group of segments providing details of the individual service
claim or report.
0180 DOC, Document/message details
A segment to identify a claim document for reimbursement or
report of service, issued by a service or repair centre.
0190 DTM, Date/time/period
A segment specifying date, time and/or period details
relating to the claim.
0200 STS, Status
A segment identifying the status of the claim in a response,
and the reason for that status.
0210 MOA, Monetary amount
A segment specifying amounts relating to the claim.
0220 FTX, Free text
A segment with free text information relating to the claim,
in coded or clear form, used when additional information is
needed but cannot be accommodated within other segments. In
computer to computer exchanges such text will normally
require the receiver to process this segment manually.
0230 Segment group 6: LIN-PIA-IMD-QTY-DTM-ALI-GIR-SG7-SG8-SG11-
SG12-SG14
A group of segments providing identification and a
description of the line items within the group. This segment
group may be repeated to give sub-line details.
0240 LIN, Line item
A segment identifying the line item by the line number
and additionally identifying the product being serviced
or repaired.
0250 PIA, Additional product id
A segment providing either additional identification to
the product specified in the line item segment (e.g.
model number) or any substitute product identification.
0260 IMD, Item description
A segment to further describe the product being serviced
or repaired. This segment should be used for products
that cannot be fully identified by a product code or
article number.
0270 QTY, Quantity
A segment identifying the product quantities e.g. the
quantity of products repaired, serviced or replaced under
a product recall.
0280 DTM, Date/time/period
A segment specifying date, time and/or period details
relating to the line item only, e.g. date of failure of
product.
0290 ALI, Additional information
A segment indicating special conditions related to the
total claim e.g. Home Repair or Repair Centre Repair
0300 GIR, Related identification numbers
A segment providing sets of related identification
numbers for a line item e.g. attached equipment, engine
numbers, chassis number and transmission number for a
vehicle.
0310 Segment group 7: RFF-DTM
A group of segments giving references and where
necessary, their dates, relating to the line item.
0320 RFF, Reference
A segment identifying the reference by its number and
where appropriate a line number within a document.
0330 DTM, Date/time/period
A segment specifying the date/time related to the
reference.
0340 Segment group 8: NAD-SG9-SG10
A group of segments identifying the parties with
associated information relevant to the line item only.
0350 NAD, Name and address
A segment identifying names and addresses of the
parties, in coded or clear form, and their functions
relevant to the line item. It is recommended that
where possible only the coded form of the party
identification should be specified e.g. the seller,
the retailer and repairer of the product may be known
to each other, thus only the coded identification is
required, but the Owner's address details may have to
be clearly specified, preferably in structured format.
0360 Segment group 9: RFF-DTM
A group of segments for giving references only
relevant to the specified party rather than the whole
line item.
0370 RFF, Reference
A segment identifying the reference by its number
and where appropriate a line number within a
document.
0380 DTM, Date/time/period
A segment specifying the date and/or time related
to the reference.
0390 Segment group 10: CTA-COM
A group of segments giving contact details of the
specific person or department within the party
identified.
0400 CTA, Contact information
A segment to identify a person or department, and
their function, to whom communications should be
directed.
0410 COM, Communication contact
A segment to identify a communications type and
number for the contact specified.
0420 Segment group 11: CCI-CAV-FTX
A group of segments providing product characteristic
details.
0430 CCI, Characteristic/class id
A segment to identify characteristics related to the
problem, service or repair of the product e.g.
defects, repair characteristics.
0440 CAV, Characteristic value
A segment to specify common product characteristic by
value in either coded form or in free format.
0450 FTX, Free text
A segment with free text information, in coded or
clear form, used when additional characteristic
information is needed but cannot be accommodated
within other segments. In computer to computer
exchanges such text will normally require the receiver
to process this segment manually.
0460 Segment group 12: ALC-QTY-MOA-RTE-SG13
A group of segments specifying allowances and charges for
the Product Service identified in the line item.
0470 ALC, Allowance or charge
A segment identifying the charge or allowance and,
where necessary, its calculation sequence.
0480 QTY, Quantity
A segment identifying the pertinent quantities to the
allowances and charges, e.g. the quantity of labour
hours
0490 MOA, Monetary amount
A segment identifying the monetary amount for the
allowance or charge.
0500 RTE, Rate details
A segment specifying the rate per unit and the basis
for calculation.
0510 Segment group 13: TAX-MOA
A group of segments specifying tax related information
for the allowance or charge.
0520 TAX, Duty/tax/fee details
A segment specifying the tax type, category and
rate, or exemption, related to the allowance or
charge.
0530 MOA, Monetary amount
A segment specifying the tax amount for the
allowance or charge.
0540 Segment group 14: HYN-PIA-IMD-QTY-ALI-PRI-SG15-SG16-SG18
A group of segments identifying hierarchical connections
from the item given in the line item segment to lower
levelled items. This segment group will provide details
of the replaced or repaired parts.
0550 HYN, Hierarchy information
This segment identifies hierarchical connections from
the product identified in the line item to lower level
items. This segment which starts the group will be
repeated for each part which was repaired or replaced.
0560 PIA, Additional product id
A segment providing additional identification of the
part which was repaired or replaced.
0570 IMD, Item description
A segment to further describe the part being repaired
or replaced. This segment should be used for parts
that cannot be fully identified by a part code or
article number.
0580 QTY, Quantity
A segment identifying the quantity of parts repaired
or replaced for the product.
0590 ALI, Additional information
A segment indicating special conditions related to the
part identified at this level.
0600 PRI, Price details
A segment to specify the price of the replaced part
0610 Segment group 15: RFF-DTM
A group of segments giving references and where
necessary, their dates, relating to the replaced or
repaired part.
0620 RFF, Reference
A segment identifying the reference by its number
and where appropriate a line number within a
document.
0630 DTM, Date/time/period
A segment specifying the date/time related to the
reference.
0640 Segment group 16: ALC-QTY-MOA-RTE-SG17
A group of segments specifying allowances and charges
for the Product Service identified in the line item.
0650 ALC, Allowance or charge
A segment identifying the charge or allowance and,
where necessary, its calculation sequence.
0660 QTY, Quantity
A segment identifying the pertinent quantities to
the allowances and charges, e.g. the quantity of
labour hours
0670 MOA, Monetary amount
A segment identifying the monetary amount for the
allowance or charge.
0680 RTE, Rate details
A segment specifying the rate per unit and the
basis for calculation.
0690 Segment group 17: TAX-MOA
A group of segments specifying tax related
information for the allowance or charge.
0700 TAX, Duty/tax/fee details
A segment specifying the tax type, category and
rate, or exemption, related to the allowance or
charge.
0710 MOA, Monetary amount
A segment specifying the tax amount for the
allowance or charge.
0720 Segment group 18: CCI-CAV-FTX
A group of segments providing product characteristic
details.
0730 CCI, Characteristic/class id
A segment to identify characteristics of the
problems and service or repair of the part e.g.
defects, repair characteristics
0740 CAV, Characteristic value
A segment to specify common part characteristics by
value in either coded form or in free format.
0750 FTX, Free text
A segment with free text information, in coded or
clear form, used when additional characteristic
information is needed but cannot be accommodated
within other segments. In computer to computer
exchanges such text will normally require the
receiver to process this segment manually.
4.1.3 Summary section
Information to be provided in the Summary section:
0760 UNS, Section control
A service segment placed at the start of the summary section to
avoid segment collision.
0770 CNT, Control total
A segment by which control totals may be provided by the sender
for checking by the receiver.
0780 MOA, Monetary amount
A segment giving the total amounts for the message such as
total claim/reimbursement amount, total amount of tax
0790 Segment group 19: TAX-MOA
A group of segments specifying tax totals for the message.
0800 TAX, Duty/tax/fee details
A segment specifying the tax type and rate to be summarised.
0810 MOA, Monetary amount
A segment specifying the summary amount for the tax
specified.
0820 UNT, Message trailer
A service segment ending a message, giving the total number of
segments in the message (including the UNH & UNT) and the
control reference number of the message.
4.2 Segment index (alphabetical sequence by tag)
ALC Allowance or charge
ALI Additional information
BGM Beginning of message
CAV Characteristic value
CCI Characteristic/class id
CNT Control total
COM Communication contact
CTA Contact information
CUX Currencies
DOC Document/message details
DTM Date/time/period
FII Financial institution information
FTX Free text
GIR Related identification numbers
HYN Hierarchy information
IMD Item description
LIN Line item
MOA Monetary amount
NAD Name and address
PIA Additional product id
PRI Price details
QTY Quantity
RFF Reference
RTE Rate details
STS Status
TAX Duty/tax/fee details
UNH Message header
UNS Section control
UNT Message trailer
4.3 Message structure
4.3.1 Segment table
Pos Tag Name S R
HEADER SECTION
0010 UNH Message header M 1
0020 BGM Beginning of message M 1
0030 DTM Date/time/period M 99
0040 CUX Currencies C 9
0050 ----- Segment group 1 ------------------ C 9999--------+
0060 RFF Reference M 1 |
0070 DTM Date/time/period C 99----------+
0080 ----- Segment group 2 ------------------ C 999---------+
0090 NAD Name and address M 1 |
0100 FII Financial institution information C 99 |
|
0110 ----- Segment group 3 ------------------ C 99---------+|
0120 RFF Reference M 1 ||
0130 DTM Date/time/period C 9----------+|
|
0140 ----- Segment group 4 ------------------ C 99---------+|
0150 CTA Contact information M 1 ||
0160 COM Communication contact C 9----------++
DETAIL SECTION
0170 ----- Segment group 5 ------------------ C 99999-------+
0180 DOC Document/message details M 1 |
0190 DTM Date/time/period C 9 |
0200 STS Status C 9 |
0210 MOA Monetary amount C 9 |
0220 FTX Free text C 9 |
|
0230 ----- Segment group 6 ------------------ C 99999------+|
0240 LIN Line item M 1 ||
0250 PIA Additional product id C 99 ||
0260 IMD Item description C 99 ||
0270 QTY Quantity C 99 ||
0280 DTM Date/time/period C 99 ||
0290 ALI Additional information C 9 ||
0300 GIR Related identification numbers C 99 ||
||
0310 ----- Segment group 7 ------------------ C 999-------+||
0320 RFF Reference M 1 |||
0330 DTM Date/time/period C 9---------+||
||
0340 ----- Segment group 8 ------------------ C 999-------+||
0350 NAD Name and address M 1 |||
|||
0360 ----- Segment group 9 ------------------ C 99-------+|||
0370 RFF Reference M 1 ||||
0380 DTM Date/time/period C 9--------+|||
|||
0390 ----- Segment group 10 ------------------ C 9--------+|||
0400 CTA Contact information M 1 ||||
0410 COM Communication contact C 9--------++||
||
0420 ----- Segment group 11 ------------------ C 9999------+||
0430 CCI Characteristic/class id M 1 |||
0440 CAV Characteristic value C 99 |||
0450 FTX Free text C 99--------+||
||
0460 ----- Segment group 12 ------------------ C 999-------+||
0470 ALC Allowance or charge M 1 |||
0480 QTY Quantity C 9 |||
0490 MOA Monetary amount C 9 |||
0500 RTE Rate details C 9 |||
|||
0510 ----- Segment group 13 ------------------ C 9--------+|||
0520 TAX Duty/tax/fee details M 1 ||||
0530 MOA Monetary amount C 9--------++||
||
0540 ----- Segment group 14 ------------------ C 999-------+||
0550 HYN Hierarchy information M 1 |||
0560 PIA Additional product id C 9 |||
0570 IMD Item description C 9 |||
0580 QTY Quantity C 9 |||
0590 ALI Additional information C 9 |||
0600 PRI Price details C 9 |||
|||
0610 ----- Segment group 15 ------------------ C 99-------+|||
0620 RFF Reference M 1 ||||
0630 DTM Date/time/period C 9--------+|||
|||
0640 ----- Segment group 16 ------------------ C 999------+|||
0650 ALC Allowance or charge M 1 ||||
0660 QTY Quantity C 9 ||||
0670 MOA Monetary amount C 9 ||||
0680 RTE Rate details C 9 ||||
||||
0690 ----- Segment group 17 ------------------ C 9-------+||||
0700 TAX Duty/tax/fee details M 1 |||||
0710 MOA Monetary amount C 9-------++|||
|||
0720 ----- Segment group 18 ------------------ C 9999-----+|||
0730 CCI Characteristic/class id M 1 ||||
0740 CAV Characteristic value C 99 ||||
0750 FTX Free text C 99-------++++
SUMMARY SECTION
0760 UNS Section control M 1
0770 CNT Control total C 99
0780 MOA Monetary amount C 99
0790 ----- Segment group 19 ------------------ C 99----------+
0800 TAX Duty/tax/fee details M 1 |
0810 MOA Monetary amount C 9-----------+
0820 UNT Message trailer M 1
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UN Economic Commission for Europe
Palais des Nations, CH-1211 Geneva 10, Switzerland
Tel: +41-22 917 2016 Fax: +41-22 917 0037 E-mail: TradeMaster@unece.org
UN/EDIFACT Directories