United Nations Directories for Electronic Data Interchange for
Administration, Commerce and Transport
UN/EDIFACT
United Nations Directories for Electronic Data Interchange for |
Message Type : RPCALL
Version : D
Release : 01C
Contr. Agency: UN
Revision : 1
Date : 2001-11-07
SOURCE: D2 Purchasing (SWG)
CONTENTS
Repair call message
0. INTRODUCTION
1. SCOPE
1.1 Functional definition
1.2 Field of application
1.3 Principles
2. REFERENCES
3. TERMS AND DEFINITIONS
3.1 Standard terms and definitions
4. MESSAGE DEFINITION
4.1 Segment clarification
4.1.1 Header section
4.1.2 Detail section
4.1.3 Summary section
4.2 Segment index (alphabetical sequence by tag)
4.3 Message structure
4.3.1 Segment table
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For general information on UN standard message types see UN Trade Data
Interchange Directory, UNTDID, Part 4, Section 2.3, UN/ECE UNSM
General Introduction
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0. INTRODUCTION
This specification provides the definition of the Repair call
message (RPCALL) to be used in Electronic Data Interchange
(EDI) between trading partners involved in administration,
commerce and transport.
1. SCOPE
1.1 Functional definition
A message sent by a manufacturer or a call centre with
information addressed to servicing and repair centres with
details of appliances requiring repair or service. The
information provided by the manufacturer or a call centre may
include, details of the appliance, symptoms and faults, service
history and previous repairs, parts already replaced, location
where the appliance it is to be found as well as contact
details.
1.2 Field of application
The Repair call message may be used for both national and
international applications. It is based on universal practice
related to administration, commerce and transport, and is not
dependent on the type of business or industry.
1.3 Principles
The RPCALL message can be used to inform service and repair
centres on one or more repair calls that are proposed by a
manufacturer or a call centre.
The message may contain the following information relating to
the appliance and its location:
- the appliance model number or type
- warranty details (as relevant)
- symptoms and defect codes
- repair history (as relevant)
- address where the appliance is to be found and contact
details
- date and time requested for the visit
The PROSRV message may be used to respond to the manufacturer
or call centre indicating the details of the interventions.
2. REFERENCES
See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
Introduction, Section 1.
3. TERMS AND DEFINITIONS
3.1 Standard terms and definitions
See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General
Introduction, Section 2.
4. MESSAGE DEFINITION
4.1 Segment clarification
This section should be read in conjunction with the segment
table which indicates mandatory, conditional and repeating
requirements.
The following guidelines apply to the whole message and are
intended to facilitate the understanding and implementation of
the message:
All specified dates/times should be in the format
'ccyymmdd'/'hhmm' unless all parties involved in the
transaction agree that there is a functional requirement for an
alternative format. Periods should be specified as whole
numbers representing the required period as indicated in the
format qualifier (weeks, months, etc.).
Where a choice of code or text is given, the code element
should be used wherever possible.
Conditional data that is not required in the message should not
be included.
Care must be taken that the segment qualifier in dependent
segments does not conflict with the segment qualifier of the
trigger segment of a group.
Free text information within the message should be avoided as
this inhibits automatic processing.
4.1.1 Header section
Information to be provided in the Header section:
0010 UNH, Message header
A service segment starting and uniquely identifying a message.
The message type code for the Repair call message is RPCALL.
Note: Repair call messages conforming to this document must
contain the following data in segment UNH, composite S009:
Data element 0065 RPCALL
0052 D
0054 01C
0051 UN
0020 BGM, Beginning of message
A segment by which the sender must uniquely identify the
message by means of its type, number and, when necessary, its
function.
0030 DTM, Date/time/period
A segment specifying general dates and, when relevant, times
related to the whole message. The segment must be included at
least once to identify the message date.
0040 Segment group 1: RFF-DTM
A group of segments giving references and where necessary,
their dates, relating to the whole message e.g. contract
number.
0050 RFF, Reference
A segment identifying the reference by its number and where
appropriate a line number within a document.
0060 DTM, Date/time/period
A segment specifying the date/time related to the reference.
0070 Segment group 2: NAD-SG3-SG4
A group of segments identifying the parties and any associated
information.
0080 NAD, Name and address
A segment identifying names and addresses of the parties, in
coded or clear form, and their functions relevant to the
message. Identification of the manufacturer or call centre
and repair centre is mandatory for the message. It is
recommended that where possible only the coded form of the
party identification should be specified e.g. the
manufacturer and repair centre are known to each other, thus
only the coded identification is required.
0090 Segment group 3: RFF-DTM
A group of segments giving references only relevant to the
specified party rather than the Repair call.
0100 RFF, Reference
A segment identifying the reference by its number and
where appropriate a line number within a document.
0110 DTM, Date/time/period
A segment specifying the date/time related to the
reference.
0120 Segment group 4: CTA-COM
A group of segments giving contact details of the specific
person or department within the party identified.
0130 CTA, Contact information
A segment to identify a person or department, and their
function, to whom communications should be directed.
0140 COM, Communication contact
A segment to identify a communications type and number
for the contact specified.
4.1.2 Detail section
Information to be provided in the Detail section:
0150 Segment group 5: DOC-DTM-FTX-SG6
A group of segments providing details of a individual repair
call.
0160 DOC, Document/message details
A segment to identify an individual repair call for an
appliance.
0170 DTM, Date/time/period
A segment specifying date/time/period details relating to
the repair call.
0180 FTX, Free text
A segment with free text information relating to the repair
call in coded or clear form, used when additional
information is needed but cannot be accommodated within
other segments. In computer to computer exchanges such text
will normally require the receiver to process this segment
manually.
0190 Segment group 6: LIN-PIA-IMD-DTM-ALI-SG7-SG8-SG10
A group of segments providing identification and a
description of the line items within the group. This segment
group may be repeated.
0200 LIN, Line item
A segment identifying the line item by the line number
and additionally identifying the appliance requiring
service or repair.
0210 PIA, Additional product id
A segment providing additional identification to the
product specified in the line item segment, e.g. model
number, serial number.
0220 IMD, Item description
A segment to further describe the product. This segment
should be used for products that cannot be fully
identified by a product code or article number.
0230 DTM, Date/time/period
A segment specifying date/time/period details relating to
the line item only, e.g. date of failure of product.
0240 ALI, Additional information
A segment indicating special conditions related the
product, e.g. home repair or repair centre repair.
0250 Segment group 7: RFF-DTM
A group of segments giving references and where
necessary, their dates, relating to the line item.
0260 RFF, Reference
A segment identifying the reference by its number and
where appropriate a line number within a document.
0270 DTM, Date/time/period
A segment specifying the date/time related to the
reference.
0280 Segment group 8: NAD-SG9
A group of segments identifying the parties with
associated information relevant to the line item only.
0290 NAD, Name and address
A segment identifying names and addresses of the
parties, in coded or clear form, and their functions
relevant to the line item. It is recommended that
where possible only the coded form of the party
identification should be specified. The product owner
or location address details may have to be clearly
specified, preferably in structured format.
0300 Segment group 9: CTA-COM
A group of segments giving contact details of the
specific person or department within the party
identified.
0310 CTA, Contact information
A segment to identify a person or department, and
their function, to whom communications should be
directed.
0320 COM, Communication contact
A segment to identify a communications type and
number for the contact specified.
0330 Segment group 10: CCI-CAV-FTX
A group of segments providing product characteristic
details.
0340 CCI, Characteristic/class id
A segment to identify characteristics related to the
problem, service or repair of the product e.g.
defects, repair characteristics.
0350 CAV, Characteristic value
A segment to specify common product characteristic by
value in either coded form or in free format.
0360 FTX, Free text
A segment with free text information, in coded or
clear form, used when additional characteristic
information is needed but cannot be accommodated
within other segments. In computer to computer
exchanges such text will normally require the receiver
to process this segment manually.
4.1.3 Summary section
Information to be provided in the Summary section:
0370 CNT, Control total
A segment by which control totals may be provided by the sender
for checking by the receiver.
0380 UNT, Message trailer
A service segment ending a message, giving the total number of
segments in the message (including the UNH & UNT) and the
control reference number of the message.
4.2 Segment index (alphabetical sequence by tag)
ALI Additional information
BGM Beginning of message
CAV Characteristic value
CCI Characteristic/class id
CNT Control total
COM Communication contact
CTA Contact information
DOC Document/message details
DTM Date/time/period
FTX Free text
IMD Item description
LIN Line item
NAD Name and address
PIA Additional product id
RFF Reference
UNH Message header
UNT Message trailer
4.3 Message structure
4.3.1 Segment table
Pos Tag Name S R
HEADER SECTION
0010 UNH Message header M 1
0020 BGM Beginning of message M 1
0030 DTM Date/time/period M 99
0040 ----- Segment group 1 ------------------ C 9999--------+
0050 RFF Reference M 1 |
0060 DTM Date/time/period C 99----------+
0070 ----- Segment group 2 ------------------ C 999---------+
0080 NAD Name and address M 1 |
|
0090 ----- Segment group 3 ------------------ C 99---------+|
0100 RFF Reference M 1 ||
0110 DTM Date/time/period C 9----------+|
|
0120 ----- Segment group 4 ------------------ C 99---------+|
0130 CTA Contact information M 1 ||
0140 COM Communication contact C 9----------++
DETAIL SECTION
0150 ----- Segment group 5 ------------------ C 99999-------+
0160 DOC Document/message details M 1 |
0170 DTM Date/time/period C 9 |
0180 FTX Free text C 9 |
|
0190 ----- Segment group 6 ------------------ C 99999------+|
0200 LIN Line item M 1 ||
0210 PIA Additional product id C 99 ||
0220 IMD Item description C 99 ||
0230 DTM Date/time/period C 99 ||
0240 ALI Additional information C 9 ||
||
0250 ----- Segment group 7 ------------------ C 999-------+||
0260 RFF Reference M 1 |||
0270 DTM Date/time/period C 9---------+||
||
0280 ----- Segment group 8 ------------------ C 999-------+||
0290 NAD Name and address M 1 |||
|||
0300 ----- Segment group 9 ------------------ C 9--------+|||
0310 CTA Contact information M 1 ||||
0320 COM Communication contact C 9--------++||
||
0330 ----- Segment group 10 ------------------ C 9999------+||
0340 CCI Characteristic/class id M 1 |||
0350 CAV Characteristic value C 99 |||
0360 FTX Free text C 99--------+++
SUMMARY SECTION
0370 CNT Control total C 99
0380 UNT Message trailer M 1
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UN/EDIFACT Directories